​​​​​​​Frequently Asked Questions (FAQ)


How do I submit Volunteer Hours?


  1. Go to our website
  2. Select the Parent tab at the top of the home page
  3. Scroll down and select the “Submit Hours” button
  4. Complete the form and hit Submit


How do I order team Clothing, Gear or other Merchandise?


  1. Go to our website
  2. Select the Store tab at the top of the home page
  3. Select the items to order
  4. items will be given to either you or your swimmer within a week or two


Why does my swimmer need all this FAST Team Clothing/backpacks etc?


FAST takes great pride in our team and belives the face of FAST/our brand is very important to both the swimmers and the general public. The branding encourages our swimmers to feel part of the team and fosters team spirit/pride, and is also a part of good team Governance. 

Each group has its own Clothing/Gear requirements that  can be found in our Clothing & Gear Policy

Great lengths have gone into adopting and administering the this Policy and there are a number of considerations given to the addition of any new required/not required items.

Use of the FAST logo is prohibited to ensure there is consistency in our brand


How do I decline attending a Swim Meet?


  1.  Go to our website
  2. select the Events Tab at the top of the homepage
  3. select the Event
  4. Select the "Attend/Decline" button and select "Decline"


What is a "due" and what is an "invoice"?


A "due" is an item that you will be charged for in the future. Most dues become invoices eventually

An "invoice" is a current charge that is due to be paid on the first of the following month


How do I view an invoice/what is charged to my account and due to be paid?


  1.  Go to our website
  2. click on your login name (upper right corner of the homepage)
  3. select "My Account" from the drop down menu
  4. select "Billing"
  5. You will see a list of invoices, each has the date it was charged to your account
  6. click on the invoice you want to review. It will be downloaded to your device
  7. open the downloaded invoice and you will see the details of the charge


How do I pay for an invoice?


  1.  As before, at the end of each month you will get an email letting you know the amount to be paid by the 1st of the following month
  • If you pay by Credit Card (CC) and have saved your card on your profile (see below), invoices will be processed automatically - you don't have to do anything
  • If you pay by Pre Authorized Debit (PAD) you do not have to do anything, invoices will be processed automatically - you don't have to do anything
  • If you pay by Email Transfer (EFT) you must send the payment to fastswimmingoffice@gmail.com BEFORE the 2nd of the month, otherwise a $25 late fee will be invoiced to your account


How do I update credit card information?


  1.  Go to our website
  2. click on your login name (upper right corner of the homepage)
  3. select "My Account" from the drop down menu
  4. select "Payment Methods"
  5. Remove your old credit card (if applicable)
  6. Input your new credit card information
  7. Set your new credit card as the Primary Payment Method


​​​​​​​Why are there two charges for the meet fee?


Meet Fees are comprised of two separate fees 1) entry fee which is paid to the hosting club and 2) the cost for our coaches to attend the meet (stipend, hotel, gas, etc). The Entry fee is determined by Swimming NB and the Coaches & Travel Fee (C&T Fee) is determined by total coaches expenses divided by the number of swimmers registered for the meet.